Terms and Conditions AgenHoki – Complete Platform Usage Guide

1 Definitions & Acceptance of Terms

In these terms and conditions, "agenhoki", "we", "Platform" refer to the agenhoki website accessible at agenhoki.live and all associated subdomains or mobile applications. "You", "member", "user" refer to any individual who accesses, registers, or uses the services provided by agenhoki.

By accessing the agenhoki website, creating a new account, making a deposit, or using any game or service we offer, you expressly and unconditionally agree to be bound by the terms and conditions contained in this document, together with our Privacy Policy and Responsible Gaming Policy.

2 Eligibility & Account Registration

To register and use agenhoki's services, you must meet all of the following requirements:

• Be at least 18 years old on the date of registration.
• Being the individual registering on your own behalf — not on behalf of anyone else.
• Not included on any list of individuals prohibited from using online gambling platforms under the laws of your country or region of residence.
• Never had an account terminated by agenhoki previously due to a breach of terms.
• Having full legal capacity to enter into this binding agreement.

Agenhoki reserves the right to request identity verification documents (KYC) at any time to confirm your eligibility. Required documents may include a national ID, passport, utility bill, or recent bank statement. Failure to submit the requested documents within the specified timeframe may result in account suspension or termination.

3 User Account

Each user is only permitted to hold one (1) account only at agenhoki. Holding more than one account — whether under a different name, email address, phone number, or payment method — is a serious breach of these terms and may result in the termination of all such accounts and the forfeiture of all balances and winnings.

You are solely responsible for:

• Keeping your password and login details confidential.
• Ensuring no one else uses your account.
• Notifying agenhoki immediately if you suspect your account has been accessed without authorization.
• Ensuring all information provided during registration is accurate, up to date, and complete.

Agenhoki will not be held liable for any losses arising from unauthorized third-party use of your account, unless such losses were directly caused by agenhoki's own negligence.

4 Deposit & Withdrawal

Agenhoki accepts a variety of payment methods including local bank transfers (FPX), Touch 'n Go eWallet, Boost, GrabPay, and other methods that may be added from time to time. All transactions are processed in Malaysian Ringgit (MYR).

Deposit Limit:

• Minimum deposit: RM 20 per transaction.
• The maximum daily deposit is subject to your account level and the payment method used.
• All deposits are credited to your account within 5 minutes or less after payment confirmation is received.

Withdrawal Limit:

• Minimum withdrawal: RM 50 per transaction.
• Withdrawals are processed within 30 minutes to 24 hours depending on the method selected and your account's KYC verification status.
• Agenhoki reserves the right to require additional verification before processing large withdrawal amounts.
• Withdrawals can only be made to the same account or digital wallet used for the deposit, for fraud prevention purposes.

5 Bonus & Promotions

All bonuses and promotions offered by agenhoki — including welcome bonuses, cashback, free spins, reload bonuses, and VIP program rewards — are subject to wagering requirements and the specific terms stated in each promotional offer.

General terms applicable to all agenhoki bonuses:

• Bonuses must be used within the specified validity period. Expired bonuses cannot be reinstated.
• Wagering requirements must be met in full before any winnings from bonus funds can be converted to cash and withdrawn.
• Each bonus may only be claimed once unless stated otherwise in the relevant promotion's terms.
• Agenhoki reserves the right to withdraw any bonus granted in error or obtained through fraudulent means.
• Using bonuses for arbitrage betting or strategies designed to meet wagering requirements without genuine risk is prohibited.

For more information on current promotions, please visit the Promotions us.

6 Game Rules

All games available on agenhoki — including slots, Live Casino, table games, fish shooting games, and sports betting — are operated in accordance with the respective rules set by the relevant game providers. agenhoki acts as a hosting platform and does not modify the original game mechanics.

• All slot games use a Random Number Generator (RNG) that has been independently verified by an accredited auditing body.
• The RTP (Return to Player) value for each slot game is available in the respective game information.
• Game results that have been calculated and credited to an account are final and cannot be disputed unless there is clear evidence of a technical error.
• In the event of a technical disruption during a game session, agenhoki will endeavour to restore the state to what it was before the disruption. If restoration is not possible, the relevant bet will be returned to your account.

7 Prohibited Activities

The following activities are strictly prohibited on the agenhoki platform and may result in immediate account termination, forfeiture of all balances, and legal action where applicable:

• Multiple account ownership — registering more than one account by any means.
• Money laundering (AML) — using the agenhoki platform to conceal or legitimize money from illegal sources.
• Payment fraud — using a credit/debit card, bank account, or digital wallet that does not belong to you.
• Use of automated software (bots) — using any software, scripts, or tools that automate gameplay actions.
• System error exploitation — intentionally exploiting any bugs, calculation errors, or technical vulnerabilities.
• Bonus abuse — claiming bonuses using a false identity or colluding with other users.
• Harassment of other users — sending offensive, threatening, or harassing messages to other users or agenhoki staff.

8 Privacy & Data Security

Agenhoki is committed to protecting your personal data. All information you provide is secured with 256-bit SSL encryption during transmission and stored on secure servers with strict access controls.

The use of your personal data by agenhoki is subject to Privacy Policy ours, which forms part of this agreement. In summary, we use your data to:

• Verifying your identity and eligibility (KYC).
• Processing financial transactions securely.
• Providing customer support services.
• Complying with legal and regulatory obligations.
• Improving the user experience on our platform.

Agenhoki will not sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent.

9 Account Termination

Termination by User: You may close your account at any time by contacting the agenhoki customer support team. Before termination is processed, all valid cash balances (excluding bonus funds that have not met wagering requirements) will be returned to you via your payment method on file.

Termination by agenhoki: agenhoki reserves the right to suspend or terminate your account without prior notice if:

• You have violated any terms in this document.
• We suspect fraud, money laundering, or other illegal activity.
• Your account has been inactive for 12 consecutive months.
• We comply with valid requests from the relevant authorities.

In cases of termination due to a terms violation, agenhoki reserves the right to forfeit all balances, bonuses, and winnings held in the relevant account.

10 Liability Limit

Agenhoki provides this platform on an "as is" and "as available" basis. While we strive to ensure uninterrupted operation, we make no guarantee that the service will always be available, error-free, or meet your specific expectations.

Agenhoki will not be held liable for:

• Indirect, consequential, or incidental losses arising from the use of our platform.
• Loss of profits, opportunities, or data resulting from service disruptions.
• Any losses arising from internet connection failures or user device issues.
• Actions or omissions by third-party game providers.

11 Responsible Gaming

Agenhoki believes gaming should remain entertainment — not a source of stress or financial hardship. We provide a range of self-control tools to help you maintain healthy playing habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your means.
• Betting Limit: Set a maximum amount that can be wagered in a single session.
• Rest Mode: Take a break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: The option to permanently self-exclude from the platform if needed.

For more information and support resources, please visit the Responsible Gaming us.

12 Terms Amendments

Agenhoki reserves the right to amend, update, or replace any part of these terms and conditions at any time. Changes take effect immediately upon publication on this website. We will notify members of significant changes via their registered email or an in-platform notice.

Continued use of the agenhoki platform after any amendments to these terms are published constitutes your acceptance of the revised terms. If you do not agree with the amendments, you have the right to close your account in accordance with the procedure set out in Section 9.

For any enquiries regarding these terms and conditions, please contact the agenhoki customer support team, available to assist you 24 hours a day, 7 days a week.