Your privacy is our priority. This document transparently explains how agenhoki collects, uses, stores, and protects your personal data as a member of our platform.
Six core data protection principles we practise to keep your information safe at all times.
All data transmitted between your device and agenhoki servers is protected by 256-bit SSL encryption, the same security standard used by leading financial institutions worldwide.
Your personal data is stored on dedicated servers with multi-layered access controls. Only authorised agenhoki personnel can access your information, and every access is logged for audit purposes.
Agenhoki has never and will never sell, rent, or share your personal data with third-party advertisers. Your information belongs to you — we only use it for purposes you have agreed to.
Agenhoki supports two-factor authentication for your account. This additional security layer ensures only you can access your account, even if your password is somehow compromised.
Bank account numbers, card numbers, and other sensitive financial information are stored in encrypted and masked format — never stored as plain text in our systems.
The agenhoki platform undergoes regular security audits by independent third parties to identify and address vulnerabilities before they can be exploited. Your security is our ongoing investment.
This Privacy Policy describes how agenhoki, the online casino and wagering platform accessible at agenhoki.live, handles your information. This Policy applies to all users who access our website, register an account, use the agenhoki mobile app, or interact with any of our services.
By using the agenhoki platform, you agree that the collection and use of your personal data is as described in this policy. If you do not agree, please discontinue use of our platform and contact our support team to close your account if applicable.
Agenhoki collects various types of information to enable us to provide you with a safe, fair, and quality service. The following are the categories of data we collect:
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number, selfie photo | Registration form, KYC process |
| Contact Data | Email address, phone number, residential address | Account registration, profile updates |
| Financial Data | Bank account number, bank name, transaction records | Deposit and withdrawal process |
| Technical Data | IP address, device type, web browser, operating system | Automated system logs |
| Usage Data | Game history, session duration, pages visited | Activity on the platform |
| Communication Data | Customer support logs, emails, live chat | Interactions with our team |
We only collect data that is strictly necessary for the purposes stated. agenhoki does not collect sensitive information such as health data, political views, or religious beliefs.
Every piece of data we collect is used for a clear and lawful purpose. agenhoki uses your personal data for the following:
Agenhoki does not sell your personal data to any party. However, in the course of operating the platform, there are situations where we need to share certain information with trusted parties:
All third-party partners working with agenhoki are bound by strict confidentiality agreements and data protection obligations. They are only permitted to use your data for specifically agreed purposes.
Agenhoki uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality of the agenhoki platform.
Agenhoki stores your personal data on secure, protected servers. Retention periods depend on the type of data and applicable legal requirements:
Once the retention period expires, your data will be securely deleted or anonymized in accordance with industry best practices, unless a legal obligation requires continued storage.
Under the Personal Data Protection Act 2010 of Malaysia, you have the following rights regarding the personal data held by agenhoki:
You have the right to request a copy of the personal data we hold about you. Requests can be made through our customer support team and will be processed within 21 working days.
If any data we hold about you is inaccurate or incomplete, you have the right to request a correction. You can update your basic information directly through your profile settings.
You may opt out of the use of your data for direct marketing purposes at any time without providing any reason. This opt-out does not affect the core services agenhoki provides to you.
You may request the deletion of your personal data, subject to legal retention obligations we are unable to waive. Requests will be assessed within 30 days.
You have the right to receive your personal data in a machine-readable format (such as CSV or JSON) for transfer to another service provider if required.
Agenhoki consistently invests in enterprise-grade security infrastructure to ensure your data is protected at all times. Our technical and organisational security measures include:
While we take all reasonable measures, no online system can guarantee absolute security. We encourage you to play your part in keeping your account safe by using a strong, unique password and enabling two-factor authentication.
Agenhoki services are exclusively for individuals aged 18 years and above. Agenhoki does not knowingly collect or process personal data from individuals under the age of 18.
If we discover that a child's personal data has been collected without verified consent from a parent or legal guardian, we will immediately take the following steps:
If you have reason to believe that a minor has registered an account on agenhoki, please contact our support team immediately.
Agenhoki reserves the right to update or amend this Privacy Policy from time to time in line with changes in legislation, business practices, or technological developments. Any material changes will be communicated to you via your registered email or a prominent notice on the platform before the changes take effect.
We encourage you to review this page periodically. The "Last Updated" date at the top of this page will always reflect the latest version of our privacy policy.
We are committed to responding to all privacy-related inquiries within 5 working days or sooner depending on the complexity of your request.